KEEPSAKE COTTAGES POLICIES
At Keepsake Cottages, we strive to provide a family atmosphere for the peaceful enjoyment of all of our guests.
FAILURE TO COMPLY WITH ANY POLICIES, RULES AND GUIDELINES MAY RESULT IN YOUR STAY BEING TERMINATED IMMEDIATELY WITH NO REFUND AND FUTURE RESERVATIONS BEING CANCELED.
In order to make your stay more comfortable, we have developed some of the following resort policies. These policies, and guidelines are meant to provide an enjoyable environment for everyone while staying at Keepsake Cottages.
RESERVATIONS: Our reservation policy is intended to be fair with all of our guests, yet prevent loss of income to our business so we can keep our costs affordable for all of our guests. Our business depends on advance reservations. Therefore, cancellations can be costly, Once we reserve a cabin for you, we remove that cabin from the market, refusing all other requests for the cabin.
CHECK IN AND DEPARTURE TIME: Official time for check in is 3 p.m. and checkout time is 11 a.m.
DEPOSITS / CANCELLATIONS: To cancel an existing reservation, guests must call our office at 573-372-5337. If a cancellation is made 30 days or more prior to arrival date, the deposit will be refunded, (Refund less $25. or 5% of deposit whichever is greater). Cancellations made less than 30 days before arrival date will not be refunded. “No Shows” will be charged to their credit card the full rate for the entire number of days reserved.
EARLY DEPARTURES: Early departures will be charged the full amount of reservation. Please understand that we cannot re-rent your cabin without sufficient notice.
QUIET TIME: From 10:00 p.m. until 8:00 a.m., please respect your neighbor’s right to sleep! Also, excessive noise during daytime hours is prohibited – be kind to your neighbors.
PETS:Pets not permitted on the property or inside the cottages. If the policy is broken, we will require a cleaning fee of $300 and your stay may be terminated immediately without refund.
USE OF FACILITIES: We reserve the right to restrict the use of facilities and equipment of Keepsake Cottages as to hours, purpose and conduct.
VISITORS: The facilities of Keepsake Cottages are for the exclusive use of our registered guests only. Anyone not registered in our office is trespassing on our premises. Your cabin fees are based on the number of people that you made reservations for. This does not include additional visitors, guests, neighbors, friends or relatives that may drop by. If you are expecting any visitors, whether for a few moments or overnight, make arrangements with us BEFORE you make arrangements with them. In fairness to all Keepsake Cottage customers we strictly limit the number of visitors or may not allow them at all. ALL VISITORS MUST REGISTER AT THE OFFICE.
SMOKING/VAPING: Smoking/Vaping is strictly prohibited in all of our cottages. You are welcome to smoke outside on the deck. If the policy is broken, we will require a cleaning fee of $300 and your stay will be terminated immediately without refund.
ALCOHOL: We expect you to be sensible and reasonable with your consumption of alcohol at Keepsake Cottages and on the lake. Grossly drunken and/or obnoxious behavior will not be tolerated, and your stay will be terminated immediately without refund.
AIR CONDITIONING/HEAT: Please do not tamper with the air conditioners or heaters. If you are having difficulty operating the equipment in your cabin, ask for help!
DISHES & COOKWARE: These items are placed in the cabin for your convenience. Please wash and put away any items that are used during your stay.
LINENS: Keepsake Cottages provides all sheets and towels in all units but we do not supply lake towels. All linens can be traded in anytime during your stay just contact our office for assistance.
SHOWERS: The showers in the cabins are for those occupants only.
FIRE RINGS/GRILLS: Do not move fire rings or grills. Please use the dumpster located at the corner of the metal shop building for any trash. Do not burn your trash in the fire rings.
TREES/FIREWOOD: Please do not cut or tear tree limbs from any of the trees! We have firewood for sale, therefore no need to disturb the trees!
FIREWORKS: No fireworks, firecrackers, rockets, sparklers, smoke bombs, ground spinners, poppers, snaps, snakes or any type of explosive are allowed anywhere on the grounds at any time. Use or possession may result in termination of your stay from Keepsake Cottages.
DAMAGES: You will be responsible for damages done by you, your family, your guests, or your pet, to the cabins, or any facility of the resort. Due to the quality of our facilities, your deposit may be held until we are done cleaning your unit after your departure. At that point, your deposit will be refunded by mail or credit card within seven days. Units requiring additional cleaning (dirty dishes, litter, and other abnormal cleaning) or damage (furniture, appliances, walls, carpeting, etc.) will be assessed an hourly cleaning and/or repair charge.
PADDLE BOAT, CANOE DAMAGE: We expect normal wear and tear on our canoes and equipment. In the event a canoe or equipment is damaged beyond normal wear and tear, we expect only the repair expense of the canoe or equipment. You will be charged the wholesale price of lost paddles, life jackets and cushions. A $50 retrieval fee will be charged for abandoned canoes, kayaks and equipment.
LIABILITIES: All facilities are used at your own risk. The equipment, apparatus and facilities are furnished solely for the convenience of registered guests only and all persons using the same do so at their risk. Keepsake Cottages will not be responsible for accidents, injuries or loss of property by theft, fire, accident, or act of God.
FAILURE TO COMPLY WITH ANY POLICIES, RULES AND GUIDELINES MAY RESULT IN YOUR STAY BEING TERMINATED IMMEDIATELY WITH NO REFUND AND FUTURE RESERVATIONS BEING CANCELED
Thank you for taking the time to review this list of items. If you need further assistance, please feel free to ask questions.
MOST IMPORTANT, JUST RELAX AND ENJOY YOUR STAY.